Email content summarization and ticket creation in Freshdesk

• Automate ticket creation from incoming emails in Freshdesk
• Utilize AI to summarize customer inquiries for quick understanding
• Enhance customer support efficiency by reducing manual tasks

Trigger the workflow with new email messages from Gmail Set up parameters for processing the email content Use OpenAI to generate a concise summary of the email Create a support ticket in Freshdesk with the summarized content

1. 1
   Import the workflow into n8n
2. 2
   Connect your Gmail account to the Email Trigger node
3. 3
   Configure the OpenAI node with your API key and desired model
4. 4
   Link your Freshdesk account to the Freshdesk node
5. 5
   Test the workflow to ensure proper functionality