Use Cases
- Automate email assignment from help desk to agents
- Send notifications for new help desk inquiries
- Alert team members about process errors via Slack
How It Works
Trigger on incoming help desk emails Fetch email data from the help desk service Send email notifications to designated recipients Handle errors by notifying the team on Slack
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the webhook URL for incoming help desk emails
- 3Set up the HTTP request for fetching help desk email data
- 4Define the email sending parameters
- 5Connect the Slack channel for error notifications
Apps Used
Help Desk Email Service
Slack
Categories
Target Roles
Tags
#email automation
#notifications
#slack automation