Email assignment from Help Desk to Jira

• Automatically assign help desk emails to specific agents
• Send help desk inquiries directly to Jira for tracking
• Improve response times for customer support requests
• Maintain organized records of customer interactions in Jira

Trigger workflow on receiving a help desk email Fetch email data from the help desk service Send relevant information to Jira for task creation Handle errors by notifying the team via Slack

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL for incoming help desk emails
3. 3
   Set up the help desk email service URL in the HTTP request node
4. 4
   Configure the Jira endpoint for task creation
5. 5
   Set up the Slack channel for error notifications