Draft email response from Microsoft Teams to Salesforce

• Automate email responses based on Microsoft Teams messages
• Enhance customer engagement by integrating communication platforms
• Streamline workflows between Microsoft Teams and Salesforce
• Reduce manual email drafting efforts for sales teams

Trigger the workflow with an incoming message in Microsoft Teams Fetch relevant data from Microsoft Teams using an HTTP request Utilize OpenAI to draft a professional email response Send the drafted email response to Salesforce for record-keeping

1. 1
   Import the workflow template into n8n
2. 2
   Configure the Microsoft Teams webhook with the appropriate settings
3. 3
   Set up the OpenAI parameters for email drafting
4. 4
   Connect Salesforce with the necessary authentication details