Use Cases
- Automate ticket creation in Freshdesk from incoming Webhook data
- Log issues in Jira directly from Webhook submissions
- Enhance customer support workflows by integrating multiple applications
How It Works
Webhook node captures incoming data via POST request Set node structures the data for processing Jira node logs the data as issues or tasks Freshdesk node creates or updates support tickets based on the data
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Webhook node with the desired path and HTTP method
- 3Set up the Jira node with your project and authentication details
- 4Configure the Freshdesk node to manage ticket creation
- 5Test the workflow by sending a sample POST request to the Webhook
Apps Used
Jira
Freshdesk
Categories
Target Roles
Tags
#process automation
#workflow management
#email automation