Use Cases
- Automate notifications for new support tickets in Slack
- Keep team members updated on ticket status changes
- Enhance collaboration between customer support and other departments
How It Works
Polls data from Freshdesk for new or updated tickets Sets parameters for the data to be sent Sends notifications to a specified Slack channel
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Freshdesk node with your API credentials
- 3Set the desired Slack channel for notifications
- 4Test the workflow to ensure data is being sent correctly
Apps Used
Freshdesk
Slack
Categories
Target Roles
Tags
#notifications
#workflow management
#slack automation