Use Cases
- Automate user data retrieval based on inbound call information.
- Enhance voice agent interactions with dynamic user data.
- Streamline customer service operations using Google Sheets.
How It Works
Webhook receives inbound call data from Retell. Extracts the caller's phone number from the webhook. Queries Google Sheets to find user information based on the phone number. Formats the retrieved data into dynamic variables for Retell. Responds to the webhook with the formatted user data.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the webhook path and IP whitelist settings.
- 3Set up Google Sheets credentials for data access.
- 4Ensure your Google Sheet is structured with the necessary columns.
- 5Copy the webhook URL and configure it in Retell's interface.
Apps Used
Google Sheets
Retell
Categories
Target Roles
Industries
Tags
#process automation
#workflow management
#notifications