Use Cases
- Automate ticket priority classification for customer support teams
- Streamline notifications for urgent updates across messaging platforms
- Enhance team collaboration by integrating communication tools
How It Works
Polls an external service for data using HTTP requests Processes the retrieved data and sets necessary parameters Sends notifications to Telegram for immediate alerts Follows up with Slack notifications for team updates Utilizes OpenAI to classify ticket urgency based on keywords
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the HTTP request node with the appropriate URL
- 3Set up the Telegram and Slack nodes with your credentials
- 4Adjust the OpenAI node parameters as needed
- 5Activate the workflow to start receiving notifications
Apps Used
Telegram
Slack
OpenAI
Categories
Target Roles
Tags
#process automation
#notifications
#workflow management