Data polling and ticket classification from OpenAI to Freshdesk

• Automate ticket classification to improve response times in customer support.
• Integrate OpenAI for intelligent processing of customer inquiries.
• Streamline data handling between external sources and support platforms.

Polls data from an external source using an HTTP request. Sets parameters for processing the fetched data. Uses OpenAI to classify ticket priorities based on urgency. Sends classified tickets to Freshdesk for management.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the HTTP request node with the correct data source URL.
3. 3
   Set up the OpenAI node with the desired model and prompt.
4. 4
   Connect the Freshdesk node to receive processed ticket data.