Use Cases
- Automatically log call transcripts and analysis for customer service improvement.
- Maintain a detailed history of customer interactions for compliance and quality assurance.
- Facilitate data analysis and reporting by exporting call data to spreadsheets and databases.
How It Works
Receives webhook POST requests from Retell when a call is analyzed. Filters incoming data to only process 'call_analyzed' events. Extracts relevant fields such as call ID, timestamps, and analysis data. Saves the structured data to Airtable, Google Sheets, and Notion for easy access.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the webhook URL in your Retell agent settings.
- 3Set up your Airtable base, Google Sheets, and Notion database to match the expected fields.
- 4Test the webhook to ensure data is correctly captured and exported.
Apps Used
Airtable
Google Sheets
Notion
Categories
Target Roles
Tags
#process automation
#workflow management
#sentiment analysis