Daily performance metrics reporting for support teams

• Automate daily reporting of support metrics
• Track key performance indicators for customer support
• Enhance team communication with automated Slack updates
• Maintain a historical record of support performance in Google Sheets

Triggers daily at 05:00 UTC using a cron schedule Fetches performance metrics from the helpdesk system Normalizes the fetched data for consistency Appends the normalized data to a Google Sheets document Sends a summary of metrics to a Slack channel

1. 1
   Import the workflow template into n8n
2. 2
   Configure the helpdesk authentication credentials
3. 3
   Set the Google Sheets document ID and range
4. 4
   Connect the Slack channel for notifications
5. 5
   Activate the workflow to start daily reporting