Create response draft from Zendesk ticket to Slack

• Automate response drafting for customer support tickets
• Enhance team collaboration by sending ticket responses to Slack
• Utilize AI to improve response quality and consistency
• Streamline communication between customer support and team members

Trigger the workflow upon receiving a new Zendesk ticket Fetch ticket details using an HTTP request to Zendesk Generate a response draft using OpenAI's capabilities Send the generated response draft to a designated Slack channel

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL for the incoming Zendesk ticket
3. 3
   Set up the HTTP request parameters for fetching Zendesk ticket data
4. 4
   Specify the OpenAI model and prompt for response generation
5. 5
   Define the Slack channel for sending the response draft