Create response draft from Zendesk ticket to Knowledge Base

• Automate response drafting for customer support tickets
• Enhance Knowledge Base with insights from Zendesk tickets
• Streamline customer support workflows
• Improve documentation of customer interactions

Trigger workflow upon receiving a new Zendesk ticket Fetch relevant ticket data from Zendesk Utilize AI to create a draft response based on ticket information Send the generated response draft to the Knowledge Base

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook trigger for incoming Zendesk tickets
3. 3
   Set up the HTTP request to fetch ticket data from Zendesk
4. 4
   Connect the AI node to generate response drafts
5. 5
   Configure the HTTP request to send drafts to the Knowledge Base