Use Cases
- Automate response drafting for customer inquiries from Intercom.
- Enhance team collaboration by sending drafted responses to Slack.
- Utilize AI to improve the quality of customer communication.
- Streamline customer support processes for faster response times.
How It Works
Trigger the workflow via an incoming webhook from Intercom. Fetch chat data from Intercom using an HTTP request. Generate a response draft using OpenAI's capabilities. Send the drafted response to a specified Slack channel.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL in Intercom to trigger the workflow.
- 3Set up the necessary API credentials for Intercom and Slack.
- 4Test the workflow to ensure data is fetched and sent correctly.
Apps Used
Intercom
OpenAI
Slack
Categories
Target Roles
Tags
#ai content generation
#slack automation
#process automation