Create response draft from Intercom chat to Knowledge base

• Automate response drafting from customer chats
• Enhance knowledge base with AI-generated content
• Streamline customer support documentation processes
• Improve response times for customer inquiries
• Maintain a comprehensive repository of customer interactions

Trigger the workflow with an incoming chat from Intercom Fetch chat data using an HTTP request Generate a response draft using OpenAI's capabilities Send the drafted response to the Knowledge base Handle errors by notifying the team via Slack

1. 1
   Import the workflow into n8n
2. 2
   Configure the webhook trigger with your Intercom settings
3. 3
   Set up the HTTP request node to fetch chat data from Intercom
4. 4
   Adjust the OpenAI parameters to suit your response drafting needs
5. 5
   Specify the Knowledge base URL for posting responses
6. 6
   Test the workflow to ensure all connections work correctly