Create response draft from Help desk email to Knowledge base

• Automate response drafting for help desk inquiries
• Enhance knowledge base content with AI-generated drafts
• Streamline customer support processes
• Reduce manual effort in handling help desk emails

Triggers on receiving a help desk email via webhook Fetches email data from the help desk system Uses AI to generate a response draft based on the email content Sends the generated draft to the knowledge base for storage

1. 1
   Import the workflow template into your n8n instance
2. 2
   Configure the webhook URL to receive help desk emails
3. 3
   Set up the email fetching parameters with your help desk service
4. 4
   Adjust the AI model settings as needed for response generation
5. 5
   Specify the knowledge base URL for sending drafts