Create response draft from Freshdesk ticket to Slack

• Automate response drafting for customer support tickets
• Enhance team collaboration through Slack notifications
• Streamline communication between Freshdesk and Slack
• Improve response times for customer inquiries

Trigger the workflow with an incoming Freshdesk ticket Fetch ticket details from Freshdesk Use AI to generate a response draft based on ticket data Send the generated response draft to a specified Slack channel

1. 1
   Import the workflow template into your n8n instance
2. 2
   Configure the Freshdesk webhook settings
3. 3
   Set up the Slack channel for notifications
4. 4
   Test the workflow with a sample Freshdesk ticket