Use Cases
- Automate response drafting for customer support tickets
- Enhance knowledge base content with AI-generated responses
- Streamline ticket handling processes in customer service
How It Works
Trigger workflow on incoming Freshdesk ticket Fetch ticket data from Freshdesk Generate a response draft using OpenAI Send the draft to the Knowledge base for review and publication
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Freshdesk webhook settings
- 3Set up the OpenAI API credentials
- 4Adjust the Knowledge base endpoint URL
- 5Test the workflow with a sample ticket
Apps Used
Freshdesk
OpenAI
Knowledge base
Categories
Target Roles
Tags
#ai content generation
#process automation
#workflow management