Create response draft from Freshdesk ticket to Jira

• Automatically generate response drafts for customer support tickets.
• Streamline communication between customer support and development teams.
• Enhance ticket management by integrating Freshdesk with Jira.

Trigger the workflow with an incoming Freshdesk ticket. Fetch ticket data from Freshdesk using an HTTP request. Utilize OpenAI to create a response draft based on the ticket data. Send the generated response draft to Jira for further processing.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook settings for Freshdesk to trigger the workflow.
3. 3
   Set up the Freshdesk ticket fetching URL with your account details.
4. 4
   Adjust OpenAI parameters as needed for response generation.
5. 5
   Specify the Jira endpoint for sending the response draft.