Create response draft from Freshdesk ticket to CRM

• Automate response drafting for customer support tickets
• Integrate Freshdesk with CRM systems for improved data flow
• Enhance customer service efficiency through AI-generated responses

Trigger the workflow with an incoming Freshdesk ticket Fetch ticket details from Freshdesk Utilize AI to create a response draft based on ticket information Send the generated response draft to the CRM

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL in Freshdesk to trigger the workflow
3. 3
   Set up the Freshdesk API endpoint for ticket fetching
4. 4
   Specify the CRM endpoint for sending response drafts
5. 5
   Test the workflow to ensure proper functionality