Create and Update Jira Issues from Zendesk Tickets

• Automatically create Jira issues from new Zendesk tickets
• Update existing Jira issues with comments from Zendesk tickets
• Centralize communication between customer support and development teams
• Improve issue tracking and resolution times

Webhook triggers on new Zendesk ticket creation Retrieve ticket details from Zendesk Determine if a corresponding Jira issue exists Create a new Jira issue if it does not exist Add comments to existing Jira issues if they are found

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL in Zendesk for new ticket notifications
3. 3
   Update Jira and Zendesk credentials in the workflow
4. 4
   Set the custom field ID for the Jira issue key in the function node
5. 5
   Test the workflow by creating a new ticket in Zendesk