Contact and Ticket Management in Freshdesk

• Automate the creation of new contacts in Freshdesk.
• Retrieve and update existing contact information seamlessly.
• Manage support tickets efficiently by creating, updating, and deleting tickets.
• Enhance customer service operations with streamlined workflows.

Starts the workflow by creating a new contact in Freshdesk. Retrieves the newly created contact's details for further processing. Updates the contact with additional information such as tags and job title. Fetches all contacts associated with the created contact's email. Creates a support ticket linked to the newly created contact. Retrieves details of the created ticket for verification. Fetches all tickets to manage support inquiries effectively. Updates the ticket status and tags as needed. Deletes the ticket once resolved. Removes the contact from Freshdesk when no longer needed.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure Freshdesk credentials for API access.
3. 3
   Adjust any parameters as needed for your specific use case.
4. 4
   Activate the workflow to start automating contact and ticket management.