Conduct Product Satisfaction Survey via Telegram

• Automate customer feedback collection through surveys.
• Enhance user engagement with interactive chatbot experiences.
• Utilize AI to generate follow-up questions based on user responses.
• Manage survey state and user sessions efficiently using Redis.

Initiate the survey by inviting users to interact via Telegram. Pull predefined questions from Google Sheets for the survey. Capture user responses and determine if follow-up questions are necessary. Store and manage user session data using Redis for state tracking. Send responses and insights back to Google Sheets for analysis.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the Telegram bot credentials and connect to your Google Sheets.
3. 3
   Set up Redis for session management and state tracking.
4. 4
   Customize the survey questions in Google Sheets as needed.
5. 5
   Test the workflow by starting a conversation with the Telegram bot.