Classify Zendesk Tickets and Send to Jira

• Automate ticket classification from Zendesk to improve response times.
• Streamline project management by sending classified tickets to Jira.
• Enhance customer support efficiency through AI-driven ticket handling.

Trigger workflow upon receiving a new ticket in Zendesk. Fetch ticket data from Zendesk using an HTTP request. Classify the ticket using AI for accurate categorization. Send the classified ticket information to Jira for tracking and management.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL for Zendesk integration.
3. 3
   Set up authentication for Zendesk and Jira connections.
4. 4
   Test the workflow with sample tickets to ensure proper functionality.