Use Cases
- Automate ticket classification for customer support teams
- Enhance response times by categorizing tickets automatically
- Streamline communication by sending ticket classifications via email
How It Works
Triggers on incoming Zendesk ticket data Fetches ticket details from Zendesk Uses AI to classify the ticket based on the content Sends the classification results to an email address
Setup Steps
- 1Import the workflow into n8n
- 2Configure the webhook URL for incoming Zendesk tickets
- 3Set up the OpenAI model parameters for ticket classification
- 4Specify the email address for sending classification results
Apps Used
Zendesk
OpenAI
Categories
Target Roles
Tags
#ai content generation
#process automation
#email automation