Classify Zendesk Tickets and Send Notifications to Slack

• Automatically classify customer support tickets from Zendesk.
• Notify team members in Slack about new ticket classifications.
• Enhance response times by prioritizing classified tickets.

Triggers when a new Zendesk ticket is received. Fetches ticket data from Zendesk. Uses AI to classify the ticket based on its content. Sends the classification results to a Slack channel.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Zendesk to trigger the workflow.
3. 3
   Set up the Slack channel for notifications.
4. 4
   Test the workflow with a sample Zendesk ticket.