Classify tickets from Zendesk to Knowledge Base using AI

• Automate ticket classification for support teams
• Enhance customer support efficiency with AI-driven insights
• Document ticket resolutions in a centralized Knowledge Base
• Reduce response times for customer inquiries

Trigger the workflow with an incoming Zendesk ticket Fetch detailed ticket data from Zendesk Classify the ticket using AI technology Send the classified information to the Knowledge Base

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL in Zendesk to trigger the workflow
3. 3
   Set up the necessary API credentials for Zendesk and Knowledge Base
4. 4
   Test the workflow with sample tickets to ensure proper functionality