Classify tickets from Zendesk to CRM using AI

• Automate ticket classification for support teams
• Integrate Zendesk with CRM systems for streamlined operations
• Enhance customer service response times using AI

Trigger the workflow with an incoming Zendesk ticket Fetch the ticket data from Zendesk Classify the ticket using AI Send the classified ticket information to a CRM

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL in Zendesk for incoming tickets
3. 3
   Set up the API credentials for Zendesk and the CRM
4. 4
   Adjust the AI model parameters if necessary
5. 5
   Test the workflow to ensure proper functionality