Use Cases
- Automatically classify customer support tickets from Intercom.
- Send classified ticket information to Notion for better tracking.
- Enhance customer support efficiency with AI-driven classification.
How It Works
Trigger the workflow with an incoming Intercom chat message. Fetch the chat data from Intercom. Classify the ticket using OpenAI's AI model. Send the classified ticket information to Notion. Handle errors by notifying the team via Slack.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL for Intercom.
- 3Set up the OpenAI model parameters.
- 4Connect the Notion integration with the appropriate database.
- 5Test the workflow with sample Intercom messages.
Apps Used
Intercom
OpenAI
Notion
Slack
Categories
Target Roles
Tags
#ai assistants
#process automation
#workflow management