Classify tickets from Intercom to Knowledge Base

• Automate ticket classification from Intercom chats
• Improve efficiency in customer support operations
• Reduce manual ticket management efforts
• Enhance knowledge base with categorized ticket information

Trigger the workflow with incoming Intercom chat data Fetch chat data from Intercom Classify the ticket using AI Send the classified ticket information to the Knowledge Base

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook settings for Intercom
3. 3
   Set up the HTTP request to fetch chat data
4. 4
   Connect to the AI service for ticket classification
5. 5
   Set up the HTTP request to send data to the Knowledge Base