Use Cases
- Automate ticket classification from Intercom to Jira
- Enhance customer support efficiency with AI-driven insights
- Streamline ticket management processes for support teams
How It Works
Trigger the workflow upon receiving a new chat message in Intercom Fetch relevant chat data from Intercom Use AI to classify the ticket based on the chat content Send the classified ticket information to Jira for tracking and resolution Handle any errors by notifying the team via Slack
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Intercom webhook settings
- 3Set up the OpenAI model parameters for ticket classification
- 4Update the Jira endpoint URL for ticket submission
- 5Test the workflow to ensure proper functionality
Apps Used
Intercom
OpenAI
Jira
Slack
Categories
Target Roles
Tags
#process automation
#workflow management
#ai assistants