Use Cases
- Automate ticket classification from Intercom to CRM
- Enhance customer support efficiency with AI-driven insights
- Reduce manual data entry by automating ticket processing
How It Works
Triggers when a new chat message is received in Intercom Fetches chat data from Intercom for processing Uses AI to classify the ticket based on the incoming data Sends the classified ticket information to the CRM
Setup Steps
- 1Import the workflow template into your n8n instance
- 2Configure the webhook URL in your Intercom settings
- 3Set up the correct API endpoints for fetching chat data and sending to CRM
- 4Test the workflow to ensure data flows correctly
Apps Used
Intercom
OpenAI
Categories
Target Roles
Tags
#ai chatbots
#process automation
#workflow management