Use Cases
- Automatically classify customer support tickets from Intercom.
- Send classified ticket information to Slack for team visibility.
- Enhance response times by categorizing tickets using AI.
How It Works
Trigger workflow upon receiving a new chat message in Intercom. Fetch chat data from Intercom using an HTTP request. Classify the ticket using OpenAI's AI capabilities. Send the classified ticket information to a Slack channel.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL for the Intercom trigger.
- 3Set up the HTTP request to fetch data from Intercom.
- 4Adjust the AI classification parameters as needed.
- 5Specify the Slack channel for sending notifications.
Apps Used
Intercom
OpenAI
Slack
Categories
Target Roles
Tags
#ai assistants
#process automation
#slack automation