Use Cases
- Automatically classify customer support tickets from Intercom chat
- Enhance response times by categorizing inquiries efficiently
- Streamline email notifications for classified tickets
How It Works
Trigger the workflow with incoming Intercom chat data Fetch relevant chat data using an HTTP request Classify the ticket using an AI model Send the classified ticket information via email
Setup Steps
- 1Import the workflow template into your n8n instance
- 2Configure the webhook URL in Intercom for incoming triggers
- 3Set up the AI model parameters for ticket classification
- 4Specify the email recipient in the email sending node
Apps Used
Intercom
OpenAI
Categories
Target Roles
Industries
Tags
#ai chatbots
#process automation
#email automation