Classify tickets from Help Desk email to Slack

• Automatically classify incoming support tickets from email to improve response times.
• Send classified ticket updates to Slack for real-time team collaboration.
• Integrate AI to enhance ticket categorization accuracy and efficiency.

Trigger the workflow upon receiving a new email in the Help Desk. Fetch the email content for processing. Use AI to classify the ticket based on its content. Send the classified ticket information to a Slack channel for team visibility.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook URL for incoming Help Desk emails.
3. 3
   Set up the email fetching node with the correct API endpoint.
4. 4
   Adjust the AI classification parameters as needed.
5. 5
   Specify the Slack channel for sending notifications.