Classify tickets from Help Desk email to Knowledge Base

• Automate ticket classification for customer support teams
• Enhance knowledge management by categorizing support tickets
• Improve response times by utilizing AI for ticket analysis

Trigger workflow on incoming Help Desk email Fetch email data from Help Desk system Classify ticket content using AI model Send classified information to Knowledge Base

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL for incoming emails
3. 3
   Set up the Help Desk email source
4. 4
   Connect the AI model with appropriate parameters
5. 5
   Define the Knowledge Base endpoint for ticket submission