Use Cases
- Automatically classify support tickets from email to improve response efficiency.
- Integrate AI to enhance ticket categorization accuracy.
- Streamline ticket management by sending classified tickets directly to Jira.
How It Works
Triggers on incoming Help Desk emails. Fetches email data for processing. Uses AI to classify the ticket content. Sends the classified ticket information to Jira.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL for incoming Help Desk emails.
- 3Set up the email fetching parameters to connect to your Help Desk service.
- 4Adjust the AI model settings as needed for ticket classification.
- 5Specify the Jira endpoint and authentication details for ticket submission.
Apps Used
Help Desk
OpenAI
Jira
Categories
Target Roles
Tags
#ai assistants
#process automation
#email automation