Classify tickets from Call transcripts to Knowledge base

• Automate ticket classification from call transcripts
• Enhance knowledge base with AI-generated insights
• Streamline customer support operations

Receive incoming call transcript via webhook Fetch call transcript data from the specified URL Classify the ticket using AI model Send classified ticket information to the knowledge base

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL for incoming call transcripts
3. 3
   Set up the HTTP request node to fetch call transcripts
4. 4
   Connect the AI classification node with the appropriate model
5. 5
   Configure the HTTP request node to send data to the knowledge base