Classify ticket with AI from Call transcript to Slack

• Automate ticket classification based on call transcripts.
• Enhance customer support response times with AI insights.
• Streamline communication by sending updates to Slack.

Trigger workflow with incoming call transcript data. Fetch call transcript from a specified URL. Classify the ticket using OpenAI's AI model. Send classification results to a Slack channel.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL for incoming call transcripts.
3. 3
   Set the correct URL for fetching call transcripts.
4. 4
   Enter OpenAI model parameters for ticket classification.
5. 5
   Specify the Slack channel for sending notifications.