Use Cases
- Automatically classify customer support tickets based on call transcripts.
- Enhance customer service efficiency by reducing manual ticket sorting.
- Utilize AI to improve accuracy in ticket categorization.
How It Works
Trigger the workflow with an incoming webhook. Fetch call transcripts from a designated URL. Use OpenAI to classify the tickets based on the fetched transcripts. Send the classified ticket information via email.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the webhook URL to receive incoming call transcripts.
- 3Set the correct endpoint for fetching call transcripts.
- 4Adjust the email settings to specify the recipient and message format.
Apps Used
OpenAI
Categories
Target Roles
Tags
#ai content generation
#process automation
#email automation