Classify ticket with AI from Call transcript to CRM

• Automatically classify customer support tickets based on call transcripts.
• Integrate AI technology to enhance ticket categorization accuracy.
• Streamline communication between customer support and CRM systems.

Triggers on incoming call transcript data via webhook. Fetches call transcript information from a specified URL. Uses AI to classify the ticket based on the fetched transcript. Sends the classified ticket information to a CRM system. Handles errors by notifying the team via Slack.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook URL to receive incoming call transcript data.
3. 3
   Set up the HTTP request node to fetch call transcripts from the correct endpoint.
4. 4
   Adjust the OpenAI node parameters for ticket classification as needed.
5. 5
   Specify the CRM endpoint for sending classified ticket data.