Classify Freshdesk Tickets with AI and Send to Knowledge Base

• Automatically classify customer support tickets to enhance response efficiency.
• Integrate AI to improve ticket categorization and knowledge management.
• Streamline the process of updating knowledge bases with classified ticket information.

An incoming webhook triggers the workflow upon receiving a Freshdesk ticket. The workflow fetches data from the Freshdesk ticket using an HTTP request. AI analyzes the ticket data to classify it accurately. The classified ticket information is sent to a knowledge base for documentation.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Set up the webhook URL in Freshdesk to trigger the workflow.
3. 3
   Configure the HTTP request nodes with your Freshdesk and knowledge base URLs.
4. 4
   Test the workflow by sending a sample ticket from Freshdesk.