Classify Freshdesk Tickets with AI and Send Notifications via Email

• Automatically classify support tickets from Freshdesk
• Send email notifications with ticket classifications
• Integrate AI to enhance ticket management processes

Trigger the workflow with a new Freshdesk ticket Fetch ticket details using an HTTP request Classify the ticket using an AI model Send the classification results via email

1. 1
   Import the workflow template into n8n
2. 2
   Configure the Freshdesk webhook URL
3. 3
   Set up the AI model parameters for classification
4. 4
   Specify the email recipient and content format