Classify Freshdesk tickets and send to Notion

• Automate ticket classification from Freshdesk to enhance support efficiency.
• Utilize AI to categorize customer inquiries for better response management.
• Integrate ticket data into Notion for improved tracking and organization.

Trigger the workflow upon receiving a new ticket in Freshdesk. Fetch ticket data from Freshdesk using an HTTP request. Classify the ticket content using OpenAI's AI capabilities. Send the classified ticket information to Notion for organization.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Freshdesk webhook to receive incoming tickets.
3. 3
   Set up the OpenAI model parameters for ticket classification.
4. 4
   Connect the Notion integration to receive classified ticket data.