Classify Freshdesk Tickets and Send to Jira

• Automatically classify support tickets from Freshdesk using AI.
• Send classified ticket information to Jira for better project management.
• Improve response times by automating ticket categorization.
• Enhance collaboration between support and development teams.

Trigger workflow upon receiving a new ticket from Freshdesk. Fetch ticket data from Freshdesk using an HTTP request. Classify the ticket using AI based on its content. Send the classified ticket information to Jira.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Freshdesk webhook URL.
3. 3
   Set up the Freshdesk HTTP request to fetch ticket data.
4. 4
   Adjust the AI classification parameters as needed.
5. 5
   Configure the Jira HTTP request to send classified tickets.