Use Cases
- Automate ticket classification from Freshdesk to improve response times.
- Integrate AI to categorize customer inquiries for better support management.
- Streamline data flow between Freshdesk and CRM systems.
How It Works
Triggers on incoming Freshdesk ticket via webhook. Fetches ticket data from Freshdesk using an HTTP request. Classifies the ticket using OpenAI's AI capabilities. Sends the classified ticket information to the CRM system.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the Freshdesk webhook settings.
- 3Set up the OpenAI API credentials.
- 4Specify the CRM endpoint for data submission.
Apps Used
Freshdesk
OpenAI
Categories
Target Roles
Tags
#process automation
#workflow management
#notifications