Classify Freshdesk Tickets and Send Notifications to Slack

• Automatically classify incoming support tickets from Freshdesk.
• Send real-time notifications to Slack for ticket updates.
• Enhance team collaboration by categorizing tickets based on AI analysis.

Trigger the workflow upon receiving a new ticket from Freshdesk. Fetch the ticket data using a GET request. Utilize OpenAI to classify the ticket based on the content. Send the classification result to a Slack channel for team visibility. Handle any errors by notifying the team in Slack.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL for Freshdesk ticket triggers.
3. 3
   Set up the Freshdesk ticket fetching URL.
4. 4
   Input your OpenAI credentials and model settings.
5. 5
   Specify the Slack channel for notifications.