Automated user query handling with human escalation in Slack

• Automate responses to customer inquiries in real-time.
• Escalate unresolved queries to human support for timely resolution.
• Collect user email addresses for follow-up communications.

User submits a question through a chat interface. AI agent attempts to answer the question using natural language processing. If the AI cannot answer, it prompts the user for their email address. The query is escalated to a human support team via Slack for further assistance.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the chat trigger node with your chat application settings.
3. 3
   Set up Slack channel details for human support notifications.
4. 4
   Test the workflow to ensure proper functionality.