Use Cases
- Automate responses to customer inquiries using AI.
- Escalate unresolved inquiries to human support via Slack.
- Prompt users for additional information when necessary.
How It Works
User sends a message through a chat trigger. AI agent processes the inquiry and attempts to provide an answer. If the AI cannot answer, it prompts the user for their email. The inquiry is escalated to human support via Slack if needed.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the Slack channel for human support notifications.
- 3Set up the chat trigger to receive user messages.
- 4Test the workflow to ensure proper functionality.
Apps Used
Slack
OpenAI
Categories
Target Roles
Industries
Tags
#ai chatbots
#slack automation
#process automation