Use Cases
- Automatically categorize user feedback for improved response times
- Streamline communication between customer support and IT departments
- Enhance user satisfaction by quickly addressing urgent issues
- Facilitate the sharing of positive feedback with customer success teams
How It Works
User feedback is received via a Discord webhook The feedback is analyzed using OpenAI's language model Categorization is determined based on predefined criteria Instructions are sent to relevant Discord channels based on the category
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Discord webhook with your specific URL
- 3Set up OpenAI credentials for the analysis node
- 4Test the workflow by triggering it manually or via the webhook
Apps Used
Discord
OpenAI
Categories
Target Roles
Industries
Tags
#ai chatbots
#sentiment analysis
#process automation